Refund policy

HH Nalia Return & Refund Policy

At HH Nalia, we take pride in quality and intentional design. Please review our return policy carefully before placing your order.

We accept return requests within 7 days of delivery under the following conditions:

All return requests must be submitted through our return process and approved before items are sent back.

HH Nalia does not offer refunds to the original payment method.

Approved returns are eligible for one of the following only:

Variant exchange (same item in a different size or color, subject to availability)
Store credit (issued as a digital gift card)

🚫 Cash refunds and original payment refunds are not available under any circumstances.

The following items are final sale and not eligible for return or exchange:

If your order arrives damaged or incorrect:

If approved, resolution will be provided via variant exchange or store credit only.

Please review our Size Guide prior to ordering.
Sizing issues are not considered defects.

If you need assistance selecting a size, we recommend contacting us before placing your order.

Customers are responsible for return shipping costs unless the item was received damaged or incorrect
Original shipping fees are non-refundable

HH Nalia reserves the right to refuse returns that do not meet the conditions outlined above or in cases of repeated policy abuse.

All policies are subject to change without notice.

For questions regarding returns or exchanges, please contact: