Shipping policy

HH Nalia Shipping Policy

We aim to process and ship orders efficiently while maintaining quality control.

Order Processing

  • Orders are processed within 3–5 business days

  • Processing times do not include weekends or holidays

  • During high-volume periods (launches, holidays, events), processing times may be extended

Shipping Methods & Delivery

  • Shipping times vary by location and carrier

  • Once shipped, tracking information is provided via email

  • HH Nalia is not responsible for carrier delays after shipment

Free Shipping

  • Free shipping on orders over $200 (U.S. only, unless stated otherwise)

Address Accuracy

Customers are responsible for providing an accurate shipping address at checkout. Orders shipped to incorrect addresses cannot be replaced or refunded.

Lost or Stolen Packages

HH Nalia is not responsible for packages marked as delivered by the carrier. For delivery issues, please contact the carrier directly.

CONTACT INFORMATION

Contact HH Nalia

For all customer service inquiries, please reach out using the information below.

Email:
📧 hawkins@hhnalia.com

Customer Service Hours:
Monday–Friday
9:00 AM – 5:00 PM (EST)

Response Time:
Please allow 24–48 business hours for a response.

For faster assistance, include your order number in all communications.